Support and Service

When you purchase from Monstavision you can rest assured that parts and service are close at hand from our Auckland based service centre. With a background in LED screen design and manufacture, Monstavision offers the best all round LED screen technology expertise in NZ.

Monstavision is committed to ensuring that our customers are offered a sensible, practical and cost effective training, service, maintenance and support program to ensure optimum performance over the lifetime of the solution.

MonstaVision can also deliver remote diagnostic support via telephone and secure internet connectivity. Our successful and talented team of engineers and designers have experience and the capability to resolve any technical or logistical issue that may arise. Consulting services such as installation, software development and project management are also available on a time and materials basis.

Maintenance

Scheduled Maintenance includes:
> Cleaning
> Inspection
> Calibration
> Power supply check
> Server/Screen check
Unscheduled Maintenance includes:
> Swap out of faulty parts
> On site repairs - electromechanical

Support

Support includes:
> Software helpdesk
> New feature release
> Training courses
> Bug fixes
> Documentation - operator manuals
> Dial-in support
Warranty includes:
> Latent defects in materials
> Latent defects in workmanship
> Fair wear & tear within usage guidelines